Shipping policy

📦 Shipping Policy

1. Shipping Locations

We currently ship to:

• All regions within New Zealand

• Some International locations 

• Digital e-cards are globally available 

2. Shipping Times

We aim to dispatch all orders within [2–5 working days] from the date of order confirmation. Delivery times may vary depending on the destination. Please note that delays may occur during peak periods or due to postal service disruptions.

3. Shipping Costs

Shipping is calculated at checkout and based on your location and the weight of your order. Any duties or customs fees for international deliveries are the responsibility of the recipient.

4. Delivery Issues

If your order arrives damaged or doesn't arrive within the expected time frame, please contact us at info@childfund.org.nz with your order number. We'll do our best to resolve the issue promptly.

5. Returns and Exchanges

For return or refund details, please see our Returns Policy or contact our team. We aim to ensure you are completely satisfied with your order.